Welcome to Pet Sitters Canada. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.petsitterscanada.com, or use our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Personal Information

• Contact Information: Name, email address, phone number, mailing address.
• Profile Information: Username, password, and other profile details if you create an account.
• Payment Information: Credit card details and billing address for processing transactions.
• Pet Information: Details about your pet(s), including name, breed, age, and special needs.

1.2 Non-Personal Information

• Usage Data: Information on how you access and use our website, such as IP address, browser type, operating system, referring URLs, page views, and duration of visits.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience on our site.

2. How We Use Your Information

2.1 To Provide and Improve Our Services

• Process transactions and manage your orders.
• Facilitate communication between pet owners and pet sitters.
• Respond to your inquiries and provide customer support.
• Personalize your experience and improve our website functionality.

2.2 Marketing and Communications

• Send you promotional materials, newsletters, and other communications.
• Inform you about new services, features, or updates.

2.3 Legal and Security Purposes

• Comply with legal obligations and protect our rights and interests.
• Prevent fraudulent activities and ensure the security of our website and services.

3. How We Share Your Information

3.1 With Service Providers

• We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

3.2 With Other Users

• If you are a pet owner, your profile information may be shared with pet sitters you contact or book through our platform.
• If you are a pet sitter, your profile information will be visible to pet owners seeking your services.

3.3 Legal Requirements

• We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights, property, or safety.

4. Your Choices and Rights

4.1 Access and Update Information

• You can access, update, or delete your personal information by logging into your account and making the necessary changes.

4.2 Opt-Out of Communications

• You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in those emails.

4.3 Cookies and Tracking Technologies

• You can control the use of cookies and tracking technologies through your browser settings.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about our practices.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us.

Thank you for trusting Pet Sitters Canada with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable experience on our platform.